General Enquiries

Are all your products genuine?

Definitely! In order to provide you with the best experience, we have carefully selected the products we offer, to make sure that even novices can find their favourite products conveniently.

How can I pick a suitable sex toy for my first-time experience?

You can check out our sex toys review on the sex blog for different sex toys pros & cons.
Feel free to contact us if you are unable to find your target information! We are always here to help!

About Payment & Delivery

What payment gateway can I choose?

We offer a variety of payment options, click here to find out more.

What can I do if I need to return or exchange a damaged product?

We offer a 7-days exchange & return policy. Please refer to our return policy page for details.

What can I do if I don’t like it after completing the order?

We offer a one-time exchange opportunity for you to select another product from our shop. Please make sure your current items have not been opened and damaged before returning to us. Please refer to our exchange & return policy for more information.

Can I not let others notice what I’ve ordered?

We provide discreet delivery on all orders to protect our customer’s privacy. Your package will not contain any words related to adult sex toys or Toystify.

How can I get a free delivery service?

Our Free Delivery service is only available for hong kong area customers at the moment. Enjoy your free shipping when ordering $400 or more. Please find out more on our shipping detail page.

When will I receive the product after ordering with Toystify?

Once your order has been placed and successfully paid, we will dispatch the goods as soon as the next day after we confirm the payment.

*Please note: Delivery schedule may be affected by weather conditions and the courier arrangement.