Toystify offers a variety of delivery methods; please refer to the following information to find out your most suitable way. Orders placed in stock will be dispatched the earliest on the next day. If the order contains personalized items, your order will be dispatched together once the customized products are done. Please get in touch with us if you have any special requirements.
Train Station Pick-up:
Customers who wish to collect their orders at MTR stations, please contact us for the weekly pick-up time schedule to select your preferred time & locations from the list.
Below time & locations ranges are just for your reference:
Taikoo Station – 6:30 – 7:00pm
Kwun Tong Station – 7:00pm – 7:30pm
Tai Wai Station – 8:00pm – 8:30pm
If you would like to collect your order at a station close to the above MTR stations, please contact us for further discussion.
*Recommended* Courier Delivery options:
Hong Kong customers will enjoy free shipping when they order over $400. Otherwise, the courier will charge the delivery fee on delivery. Please enter your delivery address (or cooperate locations shown below) at the address or comments column when placing your order. We will process your order as soon as we receive it.
The package will not contain any information such as the Toystify website or adult toys. You can also note the convenient period to receive your parcel, and we will notify the courier when dispatched.
Delivery time is usually take about 1-2 days depending on the courier company’s internal arrangements and weather.
S.F. Delivery fee cost approximately HK$20-30.
If you wish to deliver to any S.F. pick-up station/convenience store/partnership, please refer to the following website for the locations where the service is available.
Find out moreSF Express locations
Customers will receive an SMS notification when the parcel arrives at the selected S.F. station/convenience store/partnership point. Customers must present a confirmation text message at the time of collection to the staff for verification.
*Note: Recipients should pick up the items according to the time limit shown on the SMS, or an additional storage fee will be charged on a daily basis.
All international orders will be sent by Hongkong Post/DHL/EMS air freight depending on the actual location and delivery time.
The delivery time for general shipment takes approximately 10-20 days, and the express service takes around 3-7 days from the parcel departure date. The delivery time is affected by the internal arrangement of the courier company, customs clearance and weather.
International Courier Attentions
Your country’s customs have the right to open your parcel for inspection, and Toystify will not be held responsible for any delays, confiscations or seizures caused by the customs or the government.
All seized items that cannot be returned to us are not eligible for our return or exchange policy.
We recommend that you contact your country’s customs office for further information about importing to your country.
Customs duties may or may not be charged in your country, and these charges are responsible to the buyer and are not included in our shipping charges.
You might want to pay your country taxes together when you pay your orders. In that case, you could contact us to offer you a custom Etsy platform link and pay through the Etsy platform, which allowed Etsy to calculate the correct taxes amount for you and avoid customs calling when the parcel arrives in your country.
(*Please note: If you decided to pay with Etsy payment gateway, Etsy will charge an additional $0.20 listing fee and a 5% transaction fee, check out more details on Etsy Fees & Payment Policy)
We are asked by customs to fill in real information about the products when we mail your parcel, and we will fill in real but generic non-sexual content. For example, leather bracelets, rubber plugs, etc.
.You will be deemed to have understood and accepted the above notes when you place an order with us.